TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR E-COMMERCE WEBSITE. BY ACCESSING OR USING OUR WEBSITE OR BY PLACING AN ORDER, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE REFRAIN FROM USING OUR SERVICES.

  1. ONLINE STORE OWNERSHIP: THE DOMAIN, ONLINE SHOP AVAILABLE AT DONDOSTUDIO.COM (MENTIONED BELOW AS ONLINE STORE OR WEBSITE) AND THE BRAND ITSELF IS PROPERTY OF JAGUI, LDA, WITH ITS HEADQUARTERS AT RUA DE SANTO ANTÓNIO À ESTRELA, 1350-294 LISBOA AND NIF 517785781.

  2. PRODUCTS AND ORDERS:

    • A. PRODUCT INFORMATION: WE STRIVE TO PROVIDE ACCURATE PRODUCT DESCRIPTIONS AND IMAGES. HOWEVER, WE CANNOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION ON OUR WEBSITE;

    • B. PLACING AN ORDER: PLACING AN ORDER DOES NOT GUARANTEE ITS ACCEPTANCE. WE RESERVE THE RIGHT TO CANCEL OR REFUSE ANY ORDER FOR VARIOUS REASONS.

  3. PRICING AND PAYMENT:

    • A. PRODUCT PRICES: ALL PRICES ARE LISTED IN EUROS. WE RESERVE THE RIGHT TO CHANGE PRICES AT ANY TIME WITHOUT PRIOR NOTICE. FOR ORDERS WITHIN THE EUROPEAN COMMUNITY, PORTUGUESE VAT WILL BE APPLIED ON THE SUMMARY STATEMENT. FOR ORDERS OUTSIDE THE EUROPEAN COMMUNITY, ONLY THE PRE-TAX PRICE WILL BE DISPLAYED. ANY POTENTIAL CUSTOMS FEES, LOCAL TAXES, IMPORT DUTIES, AND STATE TAXES ARE THE RESPONSIBILITY OF THE CLIENT, INCLUDING DECLARATION AND PAYMENT TO LOCAL AUTHORITIES AND ORGANIZATIONS.

    • B. PAYMENT: PAYMENTS ARE PROCESSED SECURELY THROUGH OUR CHOSEN PAYMENT GATEWAY. YOU AGREE TO PROVIDE ACCURATE PAYMENT INFORMATION AND AUTHORIZE US TO CHARGE THE SPECIFIED AMOUNT. 
      THE FULL PAYMENT FOR THE ITEM, EXCLUDING DELIVERY CHARGES, IS REQUIRED UPON ORDER CONFIRMATION, UNLESS ALTERNATIVE ARRANGEMENTS ARE AGREED UPON FOR SPECIFIC CIRCUMSTANCES.

  4. SHIPPING AND DELIVERY:

    • A. SHIPPING TIMES: WE WILL MAKE EFFORTS TO FULFILL ORDERS PROMPTLY, AND SHIPPING TIMES MAY VARY GIVEN THE ITEMS WILL BE MADE TO ORDER AND THEREFORE ARE SUBJECT TO PRODUCTION TIMINGS.

    • B. SHIPPING ADDRESS: YOU ARE RESPONSIBLE FOR PROVIDING ACCURATE SHIPPING INFORMATION. WE ARE NOT RESPONSIBLE FOR DELAYED OR FAILED DELIVERIES DUE TO INCORRECT ADDRESSES.

  5. RETURNS AND EXCHANGES: GIVEN THE ITEMS ARE MADE TO ORDER WE DO NOT ACCEPT CANCELLATIONS, RETURNS OR EXCHANGES. ONCE AN ORDER IS CONFIRMED, REFUNDS CANNOT BE ISSUED, AND FULL PAYMENT FOR THE ORDER IS REQUIRED.
    OUR PRODUCTS UNDERGO THOROUGH INSPECTION AT OUR SUPPLIERS' FACILITIES. HOWEVER, IF YOU FIND ANY DEFECTS UPON RECEIVING YOUR NEW ITEM, PLEASE REACH OUT TO US, AND WE'LL ADDRESS THE ISSUE PROMPTLY. IT'S IMPORTANT TO DOCUMENT AND REPORT ANY DAMAGES WITHIN 48 HOURS OF RECEIVING THE ITEM. IF DAMAGE OCCURRED DURING SHIPMENT, PLEASE RETAIN THE PACKAGING TO FACILITATE SUCCESSFUL PROCESSING OF THE CLAIM.

  6. PRIVACY: YOUR PRIVACY IS IMPORTANT TO US. WE COLLECT, USE, AND PROTECT YOUR PERSONAL INFORMATION AS OUTLINED IN OUR PRIVACY POLICY.

  7. LIMITATION OF LIABILITY:

    • A. USE OF SERVICES: TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR INABILITY TO USE OUR SERVICES.

    • B. THIRD-PARTY LINKS: OUR WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY SITES. WE ARE NOT RESPONSIBLE FOR THEIR CONTENT OR ANY DAMAGES THAT MAY ARISE FROM USING THOSE SITES.

  8. INDEMNIFICATION: YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIMS, LOSSES, LIABILITIES, AND EXPENSES ARISING FROM YOUR USE OF OUR SERVICES OR ANY VIOLATION OF THESE TERMS.

  9. GOVERNING LAW AND DISPUTES: THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF PORTUGAL. ANY DISPUTES ARISING FROM THESE TERMS SHALL BE RESOLVED IN THE COURTS OF PORTUGAL. YOU CAN, AT ANY TIME, PLACE A COMPLAINT IF YOU'RE NOT HAPPY WITH YOUR PRODUCT/ SERVICE: https://www.livroreclamacoes.pt/inicio

  10. CHANGES TO TERMS: WE MAY UPDATE THESE TERMS PERIODICALLY. CHANGES WILL BE EFFECTIVE UPON POSTING ON OUR WEBSITE. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS REGULARLY.

  11. CONTACT US: IF YOU HAVE ANY QUESTIONS, CONCERNS, OR FEEDBACK REGARDING THESE TERMS AND CONDITIONS, PLEASE CONTACT US AT: INFO@DONDOSTUDIO.COM.

BY USING OUR E-COMMERCE SERVICES, YOU AGREE TO COMPLY WITH THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.