FAQ
WHAT IS YOUR SHIPPING POLICY?
DURING THE ORDER PROCESS WE WILL PROVIDE A QUOTE THAT COVERS THE PACKING, INSURANCE, FREIGHT, AND ANY POTENTIAL CUSTOM CLEARENCE FEES. FOR FURTHER DETAILS PLEASE CHECK OUR TERMS AND CONDITIONS OR SEND US AN E-MAIL AT INFO@DONDOSTUDIO.COM.
DO YOU SHIP INTERNATIONALLY?
YES, WE DO SHIP INTERNATIONALLY TO ALL COUNTRIES. SHIPPING DELIVERY TIMES WILL BE PROVIDED DURING THE ORDER PROCESS BASED ON YOUR SHIPPING ADDRESS. IT IS UP TO THE CLIENT TO ENSURE ALL PERSONAL DETAILS ARE CORRECT AND UP TO DATE.
CAN I TRACK MY ORDER?
ONCE YOUR ORDER IS SHIPPED, YOU'LL RECEIVE A TRACKING NUMBER VIA EMAIL. YOU CAN USE THIS NUMBER TO TRACK YOUR SHIPMENT'S PROGRESS.
WHAT IS YOUR RETURN POLICY?
GIVEN THE ITEMS ARE MADE TO ORDER WE DO NOT ACCEPT RETURNS OR COMPANY CREDIT.
DO THE PIECES NEED ANY ASSEMBLING?
OUR PIECES WILL REQUIRE MINIMUM IF NONE ASSEMBLING. IF THIS IS THE CASE, THESE INSTRUCTIONS WILL BE INCLUDED IN THE PACKAGE. IF YOU NEED FURTHER ASSISTANCE, DON'T HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM.
ARE THE PIECES CUSTOMIZABLE (DIMENSIONS, MATERIALS, ETC)?
FOR BUSINESS INQUIRES OF SUCH PLEASE CONTACT US WITH DETAILS: INFO@DONDOSTUDIO.COM.
HOW CAN I PAY FOR MY ORDER?
WE ACCEPT VARIOUS PAYMENT METHODS, INCLUDING CREDIT/DEBIT CARDS AND ONLINE PAYMENT PLATFORMS. YOUR AVAILABLE PAYMENT OPTIONS WILL BE PRESENTED DURING THE CHECKOUT PROCESS OR IN OUR E-MAIL EXCHANGE.
WHAT IS THE WARRANTY FOR EACH PIECE?
MANY OF OUR PRODUCTS COME WITH A MANUFACTURER'S WARRANTY. THE WARRANTY DETAILS CAN BE FOUND IN THE PRODUCT DOCUMENTATION.
CAN I CANCEL MY ORDER?
OUR PIECES ARE ALL MADE-TO-ORDER AND WE AIM TO PROCESS ORDERS PROMPTLY, BUT IF YOU NEED TO CANCEL, PLEASE CONTACT US AS SOON AS POSSIBLE. IF THE PRODUCTION OF YOUR PIECE HAS NOT STARTED YET, WE'LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
HOW CAN I GET IN TOUCH WITH THE CUSTOMER SUPPORT?
YOU CAN REACH OUR CUSTOMER SUPPORT TEAM AT INFO@DONDOSTUDIO.COM OR VISIT OUR "CONTACT US" PAGE FOR DETAILS.
CAN I BUY IN BULK OR WHOLESALE?
FOR BUSINESS INQUIRES OF SUCH PLEASE CONTACT US WITH DETAILS: INFO@DONDOSTUDIO.COM.
CAN YOU CUSTOM DESIGN A PIECE?
FOR BUSINESS INQUIRES OF SUCH PLEASE CONTACT US WITH DETAILS: INFO@DONDOSTUDIO.COM.
IF YOU HAVE ANY OTHER QUESTIONS PLEASE GET IN TOUCH: INFO@DONDOSTUDIO.COM